Yard Force USA Shipping Policy

 

Where we ship from

All orders ship from our warehouse at 158 East Parrish Street, Statesboro, Georgia 30458.

Where we ship

We currently ship within the United States only. We are not able to ship to Canada, Mexico or other international destinations at this time.

Order processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed on a weekend or a holiday are processed on the next business day. You will receive an email confirmation as soon as your order is placed, and a second email with tracking as soon as it ships.

Shipping cost

Shipping is calculated at checkout based on the weight and dimensions of your order and your delivery address. You will see the exact shipping cost before you pay. There are no additional handling fees added after checkout.

Carriers and delivery times

We ship with the following carriers. Delivery estimates are shown at checkout and begin from the day the order ships, not the day it is placed.

• FedEx Ground

• USPS Ground Advantage

• USPS Priority Mail

Large and heavy equipment

Riding mowers, snow blowers, pressure washers, log splitters and other oversized equipment are shipped by freight carrier. For these items the carrier will contact you to arrange a delivery appointment. Freight deliveries are curbside. Please make sure someone over 18 is available to receive and sign for the delivery, and allow extra time compared with standard parcel delivery.

Products containing lithium-ion batteries

Batteries, battery kits and cordless tools that include a battery are regulated for transport and ship by ground service only. Expedited and air shipping are not available for these items.

Tracking your order

You will receive a tracking number by email as soon as your order ships. Please allow up to 24 hours for tracking to update after you receive it.

Delays

Carrier delays caused by weather, high seasonal volume or events outside our control are not within our control, and delivery estimates are not guaranteed. We will always help you trace a delayed shipment.

Damaged, missing or incorrect shipments

Please inspect your order on delivery. If a package or a freight shipment arrives damaged, note the damage on the delivery receipt before you sign for it and keep all packaging. Contact us within 7 days of delivery with your order number and photographs of the damage and we will make it right.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not able to redirect a package once it has shipped, and orders returned to us because of an incorrect or undeliverable address may incur a return shipping charge.

Returns

Shipping charges are separate from returns. Please see our Return and Refund Policy for returns, exchanges and refunds.

Questions

Contact us through the Contact page on yardforceusa.com and we will get back to you within one business day.